At the moment there are three different support levels. The standard support level is for everyone and should be good enough in most cases. Security related issues always have the highest priority regardless of your support level. There is no real limit on the number of support request you can make in either level. One of our main goals is it to operate and document Objective-Cloud in a way so that you will rarely need the advanced or pro support. If Objective-Cloud is critical for your business you should think about going with advanced or pro support.
|Standard Support||Advanced Support||Pro Support|
|Price per year||free/included||$5.000||$15.000|
|Response time||depends on severity||24 hours||2 hours|
|Response hours||9:00 AM - 5:00 PM (CET, Berlin); Mo.-Fr.||9:00 AM - 5:00 PM (CET, Berlin); Mo.-Sun.||24/7|
|Method of communication||e-mail, chat, phone (you decide)||e-mail, chat, phone (you decide)|
|Help via remote desktop||No||Yes||Yes|
|Contact Support||Request Advanced Support||Request Pro Support|